HetNet Client Support Program
Emergency radio coverage that never falls out of compliance.
Fire code requires your building's emergency responder radio system to be tested and documented every year. HetNet handles all of it: annual testing, AHJ paperwork, proactive maintenance, and 24/7 monitoring. You stay compliant and protected without becoming a code expert.
of the buildings don't have the emergency communication coverage that current fire codes mandate.
Why ongoing compliance matters
Compliance isn't a milestone. It's a cycle.
Buildings change, equipment ages, and signal conditions shift. Fire code treats ERCES coverage as an ongoing obligation, not a one-time install. The Client Support Program keeps yours verified and on record.
Maintain compliance
Annual testing and inspection to IFC 510 and NFPA 1225, with the documentation your AHJ requires, handled on schedule every year.
Reduce liability
With real-time monitoring on our top tier, coverage problems are resolved as they happen, not discovered at next year's inspection.
Mitigate FCC issues
If a system malfunctions, we work directly with the FCC and the Authority Having Jurisdiction to limit your exposure and get you back to compliant.
The Program
Three tiers. One worry off your plate.
Every tier keeps you code-compliant. Step up for proactive maintenance and around-the-clock assurance. Annual pricing is quoted to your building.
- FCC registration
- Public safety agency registration
- Annual system testing & inspection
- AHJ inspection report
- Preventative maintenance
- 24/7 real-time monitoring
- Everything in Core
- Preventative maintenance
- Predictive component replacement
- Priority dispatch
- 24/7 real-time monitoring
- Firmware upgrades
- Everything in Priority
- 24/7 real-time remote monitoring
- Remote technical support
- Firmware upgrades
- Predictive component replacement
- Priority dispatch
On-site maintenance is available across all tiers on a time-and-materials basis. Multi-year terms are discounted.
How it works
Compliance on autopilot, in four steps.
We set the rhythm and handle the scheduling. You get a clean compliance record, year after year.
Test & assess
Grid-based coverage testing with calibrated public safety equipment, measured to current code.
Document for the AHJ
A complete inspection report and compliance package, prepared and submitted to your jurisdiction.
Maintain & monitor
Proactive maintenance keeps the system healthy, with optional 24/7 monitoring between inspections.
Renew & stay covered
We schedule the next annual cycle automatically, so your coverage never lapses.
Why HetNet
The team that wrote the playbook on ERCES.
Specialists, not generalists. In-building wireless is all we do, and we have done it at the largest scale in the region.
Among the first NICET-certified
One of the earliest firms to earn NICET engineering certification for ERCES, and a proud Safer Buildings Coalition member.
Licensed, credentialed testers
FCC GROL-licensed personnel using calibrated PCTEL public safety test equipment for defensible, repeatable results.
Coverage across the West
Offices in California, Idaho, and Washington supporting ERCES projects across the Western United States.
Proven at scale
2,500+ systems and more than 500 million square feet of in-building coverage for public and private clients alike.
“I had a great experience with their customer service and responsiveness. The cost is significantly lower than other companies. I highly recommend HetNet.”
Henry Aguilar
Greystar
Selected work
Trusted on campuses, towers, and portfolios.
From global tech campuses to municipal partners, owners rely on HetNet to keep their buildings covered and compliant.
Don't wait for an emergency or a code violation.
Let's get your building tested, documented, and covered for the year. Talk to an expert about the right plan for your property.